NPS® Survey Platform
Turn customers into Promoters.
Turn customers into Promoters.
Grow your business with a continuous feedback loop. NPS® is one of the finest customer loyalty barometers used by companies, around the world. Station feedback silos at all touchpoints, track & improve your Net Promoter Score℠, and enrich customer loyalty.
SurveySparrow’s NPS® Survey Platform is built to help you decode customer sentiments, uncover loyalty insights, and drive growth. How?
Gather reviews from promoters. Acquire new customers. Progress.
Learn from your customers. Take action. Measure progress.
Collect customer feedback. Cover all crucial touchpoints.
Track NPS®. Study feedback. Uncover loyalty-driving factors.
Create dynamic lists and segment your respondents easily based on any criteria. Get an in-depth analysis of your customer persona and manage follow-ups easily.
Automate Net Promoter Score℠ surveys based on your preference. Choose the time, frequency, and add the list of contacts. Configure & set in the recurring mode. Track NPS® over time and benchmark with industry standards.
Monitor Net Promoter Score℠ with time. View responses each from promoters, passives, and detractors. Filter responses and gather insights.
Add follow-up questions to know the ‘Why’ behind everything. It’s best to have an open-ended text question to get in-depth insights. Share custom follow-up emails to your promoters, passives, & detractors, and close the loop.
Embed an NPS® survey in your app, share Net Promoter Score℠ survey emails, or send SMS surveys to your customers. Make it convenient for your customers and for you too!
Decode customer sentiments easily with sentiment analysis. Pick out their insights and get a word cloud to have a clear & concise understanding of the loyalty factor.
All your responses at one place. Assign responses as tickets to any employee in your organization. Check the status and track it right from the assignment, investigation, and resolution.
Brand the NPS® survey with your logo, name, and style it to your heart’s fill. Add the email subject, body, and get a live preview of your Net Promoter Score℠ survey email instantly. Share personalized follow-up questions separately for promoters, passives, and detractors.
Receive rule-based notification or alerts. For instance, alert and assign to your customer success team upon receiving a response with a rating less than 4 on our NPS® platform. Share personalized follow-up emails to customers based on the score. Create actionable workflows and work on every customer.
Streamline your employee pulse feedback with Slack-SurveySparrow integration
Uncover deeper insights by sorting your Net Promoter Score℠ using custom fields like location, date of feedback submission, etc. Segment your customers instantly and adopt different follow-up strategies. With our NPS® platform, it’s as easy as things can get.
Schedule surveys for periodic intervals. Configure the survey settings once and forget about it. Set up a cyclic feedback system. Automate the process; save your time and efforts with our NPS® survey platform.
Don’t bombard your customers with one NPS® survey after another. Why annoy them? Use SurveySparrow’s NPS® survey platform’s Throttling feature to ensure no respondent is surveyed until a configured time. Enter the days, 90 for example, and the batch of respondents will be surveyed only after a quarter.
Inspect and understand the complete journey of a customer and their experience with your brand using our NPS® software. With the feedback from all their interactions, map the customer journey clearly, and identify the pain-points easily.
