Best Of
11 Best Customer Service Software of 2024
Article written by Athira Unnikrishnan
Just a plain soul enthralled by the power of words and the aroma of food!
15 min read
30 May 2024
Best Of
Article written by Athira Unnikrishnan
Just a plain soul enthralled by the power of words and the aroma of food!
15 min read
30 May 2024
Customer Service is an integral part of customer experience. In fact, according to statistics, ‘90% of Americans use customer service as a factor in deciding whether or not to do business with a company.’ Well, you can’t mess up when it comes to customer service then. When that’s the case, you’ll need skilled employees, proper strategies, and robust customer service software to level up your game.
When choosing customer service software, there are several key features and factors to consider to ensure it meets your business needs effectively:
Now, let’s continue exploring the 11 best customer services for 2024.
If you were to Google customer service tools, you would find tons of them with similar features in your search results. And how confusing that would be! We get that. After some serious research and comparisons of many tools, we have come up with the 11 best customer service tools that 2024 offers.
Freshdesk is one of those big names in the industry that delivers a self-service, AI-driven, and omnichannel customer service solution for you. The Freshdesk solutions are used by an eminent clientele that includes Honda, Toshiba, Cisco, etc.
Streamline customer conversations in a single place, collaborate with teams to deliver solutions faster, and automate your workflow with the help of a multitude of features.
The cloud-based customer service software offers you relevant features like:
Freshdesk also offers you the ability to video chat with clients, which, in turn, can help you improve customer relationships. The ticket-based solution provides a complete tracking system for almost all sorts of communication with your customers. Yet, on the downside, it has a mediocre mobile app with an unstable notification system and expensive pricing plans.
Pricing: Starts at $15 per month. Free Version Available.
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For surveys, the Basic plan starts at $19/month for personal use. SurveySparrow also provides a Forever Free plan with limited features and a free trial for testing the product. Sign up below to try it out.
Arguably the most popular customer service software, Zendesk has a powerful set of tools to elevate customer service and engagement. The ticket management system can help you manage hundreds of tickets every day and resolve queries via various channels like phone, email, web, social media, and mobile apps. You can completely focus fully on conversations instead of the workflow by leveraging features like:
Well, the most reliable attributes of Zendesk remain ticket-raising and auto-fill forms that help resolve issues during a call and a knowledge base that helps customers use the solution efficiently. However, compared to Freshdesk and other major competitors the UI is not very intuitive, and the customizable options of the customer support tool are limited.
Pricing: Starts at $5 per agent per month. A free trial is available.
Zoho Desk is yet another top-of-the-line tool in our list of customer service software. Claiming to be the first-ever contextualized helpdesk software, Zoho Desk helps you connect through multiple channels, giving you a wider reach to resolve issues and retain customers better. The free customer service software has all the important features that you would need, like:
This affordable AI-powered ticketing tool, with its intuitive UI, seamless integrations, and flexibility, makes for a great option, though the advanced features have a steep learning curve.
Pricing: Starts at $12 per agent per month. Free Version Available.
With over 30,000 paying customers to their credit, Intercom is one of the most popular customer service software in the market. The platform serves an eminent list of clientele that includes biggies like Shopify, Atlassian, New Relic, etc. Grow your enterprise by building strong customer relationships through scalable messaging powered by chatbots to provide a personalized customer experience. The mobile-friendly customer service platform even provides guided product tours to provide you with a deeper understanding of the product. Here are some of the best features of Intercom:
The software, with its improved features and updates, continues to provide services that are fairly good and would definitely make a great customer service software for your organization.
Pricing: Plans start at $39 per month. Free Trial Available.
Salesforce Service Cloud is a customer service platform built on its parent platform Salesforce’s CRM software. Provide personalized customer experience through multiple channels, manage tickets, and automate workflows by leveraging the 360-degree view of your customers that the software delivers. Here are some other features of the tool that will help you streamline customer service-related processes:
With its 24/7 cloud-hosted services and interesting suite of features, Salesforce Service Cloud is a customer service software that can’t be ignored even though it’s a tad expensive with a steep learning curve.
Pricing: Starts at $25 per user per month. Free Trial Available.
LiveAgent is yet another customer service software in our list that serves large enterprises like BMW, Yamaha, Huawei etc., in providing robust customer service solutions. With LiveAgent, your agents can resolve tickets and manage customer issues from a single platform, irrespective of the source from which it is identified. The customer service tool provides a suite of mandatory features that a good platform should have:
Flexible management of tickets, efficient features, intuitiveness, an appealing UI, etc., definitely make LiveAgent a tool to be considered for your enterprise.
Pricing: Starts at $15 per month. Free Version Available.
Hubspot’s Service Hub is a comprehensive customer service software that helps you engage with customers and resolve tickets painlessly by simultaneously aligning marketing and sales operations supported by its CRM software. Service Hub offers all the required features, including:
With advanced ticket management systems, free live chat tools, and the ability to record videos and answer customer questions in real-time, Hubspot Service Hub is one of the best customer support tools.
Pricing: Starts at $35 per user per month.
Happyfox is a customer service software that supports you in delivering relevant customer service solutions via multiple channels and devices like web, email, social media, phone, mobile, tablets, etc. The help desk software helps you integrate with various business applications to improve and streamline your workflow. Some of the main features that Happfox provides include:
Happyfox is a great customer service software considering its flexibility, remarkable features, reliable ticket templates, intuitiveness, and powerful real-time reporting.
Pricing: Starts at $29 per agent per month.
Helpshift is a digital customer service software that provides solutions and helps you engage with customers through apps, websites, and multiple devices. Integrated bots, in-app and web messaging, AI-powered in-app and web knowledge base, etc., are some of the best characteristics of Helpshift. The other features of the customer service platform include:
Helpshift is a pretty decent tool that allows you to make reports, filter tags and solve customer issues painlessly. Yet, the tool has a drawback when it comes to removing resolved tickets from the open queue.
Pricing: Contact to get a quote
ServiceNow is the final customer service software in our list of the best. Improve customer experience by keeping track of the trends and delivering solutions proactively. The mobile-friendly ticket management tool has a lot of useful features to its name like:
ServiceNow is an intuitive tool that helps you collaborate work across departments to streamline workflow and improve efficiency. However, its loading time is comparatively slow compared to its peers.
Pricing: Contact to get a quote.
Richpanel is a customer service software that helps solve customer issues painlessly and eliminates the need to over-depend on the agents. Such a provision helps your customer service agents save time and cover more important matters. In fact, the Richpanel claims to solve 50% of the customer queries and problems without involving the agents.
The features offered by the customer service tool include help desk and ticket management, self-service software, multichannel communication, service level agreement, live chat, automated routing, email integration, social media integration, and many more.
Pricing: Starts at $65/month
Customer demands and expectations are changing with time. The decade exhibits customers with a strong understanding of what they want, and of course, there are many options in front of them, and they very well know that they can switch to better ones. One wrong move and your customers could leave you for your competitors. So, you need to play along with the changing trends and provide the best experience and services to your customers using a tool that will comply with the needs of your enterprise.
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