Let AI uncover the truth
Stop guessing why customers are unhappy
AI-powered follow-ups turn feedback into clear answers — across surveys, forms, and research.
How would you rate your experience?
Could’ve been easier.
John Adams
7/10
Rated 4.5 (2000+ reviews)
Every response becomes a conversation.
Meet echoAI agents that ask and clarify to uncover what customer feedback really means.
See how
with others
Tagged manually as "neutral"
1h later
No follow-up triggered
next day
Issue resurfaces again
weeks later
Team still guessing what to do
SmartReach AI
Get surveys to the right person, at the right time, on the right channel.
Decides how each survey is delivered - automatically for each contact
Up to 40% higher response rates
Behaviour-based targeting
AI-optimised delivery
SpotChecks
Capture feedback at the exact moment it happens
Trigger targeted micro-surveys across your website or app - right when it matters, for the right audience.
Behaviour-triggered
Audience-targeted
Context-aware surveys
CogniVue
See patterns. Not spreadsheets.
CogniVue surfaces themes, sentiment, and key drivers from feedback — automatically, as responses come in.
Theme detection
Key driver analysis
Emerging trend alerts
Co-Pilot
Ask your data anything. Get answers instantly.
A conversational AI that reads your survey data and answers your questions in seconds
Instant summaries
AI-generated recommendations
Executive-ready insights
Enrich AI
Automate open-ended responses into structured data
Turn free-text answers into tags, categories, and metrics you can act on
Sentiment tagging
Keyword extraction
Automated categorisation
Go from zero to insight in minutes
Create Send Understand Act - all in one flow.
Echo AI
Asks contextual follow-ups to uncover the real truth.
Teams are seeing real impact
Works with the tools you already use.
No more guessing.
Just clear answers.
Turn feedback into clear answers — and act on them instantly.
Free plan available · No credit card required
