Best Of
6 Effective Employee Experience (EX) Examples to Learn From
Article written by Kate Williams
Product Marketing Manager at SurveySparrow
16 min read
11 June 2024
Best Of
Article written by Kate Williams
Product Marketing Manager at SurveySparrow
16 min read
11 June 2024
Need some top employee experience examples to create your own?
In this article, we’ve given you six of the best employee experience examples to show you how big companies are investing time in their employees. At the end of this post, we hope you’ll pick up some secrets of good employee experience, happy employees, and high work productivity from the best.
So, without further ado, let’s get started.
HP, the tech giant, gives us one of the greatest employee experience examples. It increased its overall business performance in 2018 and managed to grow its stock price from $16 to $26 within just two years. Do you know what their secret is? Well, it’s their employees!
This kind of employee development can only come from comprehensive feedback. One of the best tools for providing this feedback is a 360 assessment.
However, doing this manually can be time-consuming. 360 software like SurveySparrow makes it easy to set up the review process, scale it, and integrate it with any business app.
Sign up to get a full-featured trial of our software for free.
It’s a grocery store that deserves to be on this list of famous employee experience examples.
Wegmans is widely known for providing the best customer service, which is the result of a strong employee experience.
You may have heard this story before, but we couldn’t resist ourselves to include this story in our list of top employee experience examples because Campbell’s Soup is one of the few companies that are killing it with their employee experience strategies.
After prioritizing employee experience, Campbell’s Soup increased its stock by 30%.
Arby’s is well known for providing a great employee experience. When Arby’s was going through a tough time, their CEO shifted his focus on employee engagement. He tried to understand his employees’ expectations and needs to improve the employee experience for them.
As a result, Arby’s managed to increase its stock by $21. Also, 99% of employees at Arby’s said that it’s a great place to work compared to 59% of employees at a general US company.
SAP, a well-known enterprise software company, is one of the perfect employee experience examples.
The secret to SAP’s growth was its investment in employee experience. The company implemented employee freedom and development to increase organizational engagement and productivity.
Southwest Airlines, one of the top affordable choices for airlines, has been certified four out of five by Skytrax for the quality of its staff and services. It also had one of the lowest customer complaint levels in 2020 according to the Airline Quality Rating report, which ranks it at Number 1.
No wonder it has been ranked as one of the best airlines in the USA.
It’s easy to understand from all these employee experience examples that employee experience is a critical part of any business.
If you are still scratching your head and thinking why you should invest in your employees, then here are some reasons to convince you:
You may not realize it, but employee turnover can ruin your company. According to the Work Institute’s research report in 2019, out of every 100 employees, 22 left for professional development, 12 left for work-life balance, and 11 left for work-life balance.
According to Gallup, highly engaged employees are 87% less likely to leave their organizations.
So, the only way to retain your employees is by investing in employee experience. When you create an excellent employee experience, it encourages your employees to stay within the company for the long run. You can conduct surveys to understand your employees’ needs and help them gain more skills and knowledge to have a proper work-life balance.
A report from Achievers stated that only 19% of employees feel engaged in their organizations.
If your employees are happy and satisfied, your customers will notice that. When your employees feel their opinions are getting valued by the company, they’ll put extra effort into keeping your customers happy.
Good employee experience helps to improve your brand’s image in front of the customers. Your customers will trust your employees and brand more effectively if they provide good customer support.
Organizations with 1.5x more employee engagement can provide an excellent customer experience.
Employee experience and customer experience go hand in hand; you should invest in both aspects to have better ROI in your business.
Employee experience is no longer a simple organizational initiative. When you put more focus on employee experience, it helps to double employee satisfaction.
Satisfied employees are more likely to be productive and offer excellent service to customers. Thus, employee experience holds the power to boost profits.
This is supported by a study conducted by IBM, which said that employee experience helps to get high returns on both sales and assets. Also, poor employee experience can affect business profits negatively.
Measuring employee experience is less of a hassle than you think! Here’s an employee engagement survey created using SurveySparrow.
Survey templates like this are an efficient way to fast-track employee engagement or an employee satisfaction survey because they save you a lot of time on scripting questions.
Sign up for SurveySparrow for FREE to create such surveys.
All these above-mentioned employee experience examples define employee engagement and satisfaction are two vital aspects of the employee journey. If you want to run your business successfully, you have to invest your time and effort in your employees.
So the verdict is out: when it comes to employee satisfaction, it’s necessary to understand your employees’ needs and expectations. Because today’s employees want to feel valued in their workforce. They want to ensure their voices are getting heard by the company.
But, it’s not an easy task to recognize your employees’ needs. Whether your employees are happy at work depends on multiple factors like the recognition they get for their efforts, employee feedback, performance appraisals, development opportunities, etc.
Here are three methods you can apply to understand your employees’ needs and expectations:
Answering regular questions can be boring. Sharing honest opinions can be uncomfortable. Anonymous employee surveys bridge this gap by providing interesting ways for employees to share their views, honestly.
You can also mix and match the survey question types to give them a wonderful survey-taking experience. For instance, in an employee opinion survey, you can keep a mix of multiple-choice questions, rating scale, open-ended, and yes or no questions.
Here’s a pro tip: Weekly and sometimes monthly surveys are enough to get real feedback to gauge employee satisfaction.
Another great way you can understand your employees is by measuring their performance. You can conduct a 360-degree performance review to focus on each employee and their specific strengths and weaknesses.
Performance reviews are important to know whether your employees lack any skills or not. How your employees are performing within the organization will help you to create unbiased performance appraisals. Also, these performance reviews will allow you to invest more in employee development and training programs.
Employee experience management is impossible without knowing what your employees are thinking about their employee journey. One of the best ways to know what your employees are thinking is by asking them.
How you can improve your employee experience without much effort?
SurveySparrow lets you automate omnidirectional feedback surveys with 360-degree feedback software. This software helps you evaluate your employees’ performance to reduce employee turnover and bring growth.
SurveySparrow’s employee engagement software is designed to provide an excellent employee experience. With SurveySparrow’s 360-degree feedback software, you can create engaging surveys, collect rich data, recognize your employees’ needs, and automate work processes efficiently.
Just like the above-mentioned employee experience examples, you too can boost your employee engagement. Here’s how SurveySparrow’s can power your employee experience:
With SurveySparrow’s feedback tool, you can create engaging and beautiful surveys. From opinion scale, constant sum, matrix type to rank order, and drag and drop, you’ll get access to multiple question types.
Create, share, integrate surveys in just one yap and give a clutter-free survey experience to your employees. With SurveySparrow, you’ll get both chat-like surveys and conversational forms to increase completion rates.
You can even align your brand’s reflection with the surveys using custom params, piping, and contact params. With 360-degree software, customize surveys with your brand’s color, fonts, and logo. You can understand your employees’ strengths and weaknesses by encouraging them to answer the surveys anonymously.
For example, Wydr, an open art-trading platform based in Switzerland, increased its customer engagement by 20% just by switching from traditional surveys to online survey software.
You can analyze your employees’ performance and improve their weak areas with the help of 360-degree reports. With multiple filters like self-assessed, partially evaluated, report ready, report pending, and evaluation complete, you can track assessment status effortlessly.
SurveySparrow’s employee feedback tool offers secure data and captures responses in real-time. Also, you can spot patterns and compare responses with the cross-tabulation feature. You can even schedule your survey reports according to your own preferred date and time.
The employee portal feature of 360-degree feedback software allows you to track employees’ activity and performance management. Your manager and HR team can check the assessment status and open and close tasks with this software.
With various features like audience management and sub-accounts, you can manage the diverse feedback of each employee. You can sort your employees into different teams using folders. You can also access the feedback survey using a parent account and share them with your marketing department or HR.
The 360-degree feedback software can also divide the surveys into sections covering topics such as leadership, communication, organizational skills, etc. However, you can use the surveys as employee 360 evaluation or leadership assessment or tweak the surveys accordingly.
Always keep an offline copy of employee data by exporting survey reports in pdf format. Also, you can import data easily by using CSV or integrating an active directory or LDPA. With this software, add employees’ contact information and invite them through email.
If you want to improve employee engagement, then you have to take feedback frequently. With this software, you can automate the 360-degree feedback process to decide how often you’ll send the surveys to your employees. This software allows you to send feedback surveys quarterly or bi-annually.
The 360-degree feedback tool lets you measure your employees’ competency, blind spots, hidden strengths easily. Measure the employee journey map by conducting employee onboarding and exit surveys.
A poor employee experience can ripple your business for a lifetime. Unengaged, dissatisfied employees will never put their efforts into your organizational growth. Healthy and satisfied employees are the keys to a strong workplace and business success.
In today’s digital era, companies can’t overlook the importance of a rich employee experience. Modern employees want a transparent workplace where they can share their values and opinions without the fear of professional judgments. That’s why modern companies are focusing more on the growth and development of their employees.
If you want to increase your company’s profits, then your first step is to focus on your employee experience. As you can see in all the above-mentioned employee experience examples, increasing profits started with a solid employee experience plan.
The best part is your business can also leverage the advantages of employee experience. All you need to do is invest in quality employee feedback software. You need an all-in-one software that can understand your employees well enough to make their employee journey smooth.
So, if you are serious about investing in employee experience software, then go ahead and check out SurveySparrow’s 360-degree feedback tool. With this tool, no one can’t stop you from taking engaging employee satisfaction surveys and from learning about your employees’ requirements. After all, “to win in the marketplace, you must first win in the workplace!”
Thousands of brands trust SurveySparrow to turn feedback into growth. Try it free today!
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