Ticket Management
Close every customer feedback loop, faster
Transform every piece of feedback into swift, meaningful action with intelligent ticket management. Automate assignments, set SLAs, and ensure the right team handles every case, every time.
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Inner Loop
Fix individual issues instantly.
Ensure fast, effective resolutions for every ticket. No delays, no loose ends—just seamless support.
Automate ticket assignment
Route tickets to the right agents based on expertise and availability.
Manage SLAs efficiently
Track response times with customizable service level agreements.
Escalate issues swiftly
Elevate urgent issues automatically when time thresholds are reached.
Collaborate as a team
Share notes, updates, and internal discussions.
Automate follow-ups
Send status updates to customers and notify teams about pending actions.
Outer Loop
Improve at scale.
Some issues are bigger than a single ticket. Our tools help you identify patterns and fix root causes.
Overview Dashboard
Visualize ticket patterns and identify recurring issues at a glance.
Related Tickets
Connect similar cases to spot and address systemic problems.
Ticket Merging
Combine duplicate tickets to streamline resolution of widespread issues.
Customer insights
Use CSAT & NPS surveys to track experience gaps.
Data-driven fixes
Turn feedback into company-wide improvements.
Auto Loop
Automate and optimize
Some issues are bigger than a single ticket. Our tools help you identify patterns and fix root causes.
Workflow automation
Create, assign, update, and take actions on tickets automatically.
Custom triggers
Set conditions that initiate specific workflows based on ticket content.
Webhooks
Connect your ticket system with external applications through webhook triggers.
Auto-replies & acknowledgments
Keep customers updated instantly.
Time-based actions
Schedule follow-ups and reminders to prevent tickets from stalling.
Workflow automation
Set once, automate forever
Set conditions to auto-create tickets, assign teams, and notify stakeholders instantly. Let workflows handle routing and follow-ups from NPS scores to service complaints, so your team focuses on delivering results.
SLA and assignment rules
Meet every SLA, every time
Define clear SLAs with response and resolution times for every ticket. Track progress, keep teams accountable, auto-follow up, and escalate before deadlines—so critical issues never slip through the cracks.
Frontline by SurveySparrow
Instant CX anytime, anywhere
Close the loop without being tied to a desk. Frontline teams can act on feedback instantly, and execs get real-time insights - all from their smartphone.
Customers are 2.4 times more likely to stick with a brand when their problems are solved quickly.
Source: Forrester
Related Tickets
Connected tickets, complete resolution
Link parent tickets to child components in a clear hierarchy. Assign to teams, monitor from one view, and ensure parent tickets only close when all child issues resolve.
Macros
End busywork with a single click
Turn multi-step tasks into one-click actions. Assign tickets, update status, add notes, and reply fast with macros—built for individuals, teams, or whole departments.
Analytics
Data to insights in seconds
Turn ticket data into insights that matter. Track resolution times, spot trends, and monitor team performance—so you can fix bottlenecks and deliver exceptional experiences.
Unify your ecosystem, effortlessly
