Getting Through the COVID-19 Pandemic Successfully
| Genre | Product Experience |
| Duration | 16 mins |
| Featuring | Kristi Faltorusso |
Takeaways
Business leaders globally have set up war rooms as a strategic response to the dip in revenues due to COVID-19. They continue to level up their strategies, networks, and resources to shape the future and build back better. Meanwhile, consumers are still adapting to the situation – exhibiting an array of purchase patterns. This has largely impacted the way businesses transact in the present scenario. Getting through the pandemic has become all the more vital for leaders all over the world.
Prioritize your Customers
Offer your customers the required guidance and support, staying true to your company values. Ensure that your organizational policies and rules place your customers at the forefront. Explore the scope of partnerships within your business community to achieve the desired customer outcomes. Reach out to them often and more.
Increase Flexibility
Innovate and personalize your delivery model to ensure superior experiences for your customers. Choose the right CRM platforms to address their unique needs quickly and efficiently. Closely collaborate between physical and digital channels. Invest in the data, technology, and systems required to deliver frictionless and flexible solutions.
Look Forward with Clarity
Shape your business operation model taking into account the extreme level of uncertainties. Figure out scenarios and arrive at a desired course of action. Act tactically and strategically ignoring the short-term losses. Focus on achieving long-term gains with dedicated effort.
Kristi Faltorusso
As a Customer Success Executive, Kristi is experienced in building, scaling, and transforming Customer Success organizations at hyper-growth B2B SaaS companies. She has helped companies redefine Customer Success resulting in increased retention, long-term revenue growth, and customer advocacy.
Kristi has covered customers at all segment levels - SMB, Mid-Market, and Enterprise. She is known to be an active listener who is empathetic, driven, and fair. Her empowering leadership style is well-recognized in the industry.
