A 5/10 doesn't tell you if it was the wait, the bill, or the discharge instructions.
With Echo, ask the right follow-up questions to find the real reason, and move concerns to the right care team while the patient is still in the conversation.
We get it. You're accountable for patient scores. But the score alone never tells you what to fix.
A score doesn't tell you if it was the wait, the bill, or the discharge instructions.
By the time you hear about it, it's a formal complaint, a bad review, or a patient who doesn't book again.
Teams spend the day answering the same questions instead of helping the patient in front of them.
A complaint to the patient relations office, and a 2-star review.
Echo works alongside the patient feedback you already collect. Most tools analyse feedback after the patient has gone.
Echo asks, understands and acts in the same conversation, and is live in minutes.
Make every check-in feel like a caring conversation and not a form, so patients feel comfortable sharing their experience.
Listen to each response, ask relevant follow-up questions based on what patients say, and dig deeper until you understand what shaped their experience.
Give patients instant answers about appointments, billing, visiting hours and more using your knowledge base, and take pressure off your phone lines.
Alert and hand off to the right team when a patient needs human attention, with the full conversation ready for follow-up, so no one repeats their story.
Make it easier for patients to schedule a follow-up or change their appointment without calling or waiting for the front desk.
See every patient's concern, response and action taken in one place, so nothing is left unanswered.
Post-visit, discharge, telehealth and more. Set your goals and the follow-up questions that matter to you.
Upload your FAQs and guidelines to define how Echo should respond to patients and what actions it should take.
SMS, WhatsApp, email or web. Connect alerts to the teams who'll act on them.
