Paack's Partnership with SurveySparrow Drives Improved Customer Relationships and Organizational Workflow.

About Paack

Paack is a leading transport and parcel company that offers last-mile and mid-mile deliveries for e-commerce and retailers. Established in 2015, Paack quickly made waves across Europe and currently chiefly operates in Spain, UK, France, Portugal, and Italy and offers coverage in over 100 European cities. 

Paack’s vision is to lead sustainable eCommerce deliveries in Europe, and in order to achieve this, the company has a solid mission: to build the most advanced tech delivery platform in order to ensure the best-in-class sustainable delivery experience. To do so, Paack combines a customer-centric solution with a planet-first approach. 

Its technology platform, built in-house, allows for customer-focused services whilst delivering in the most sustainable way. Through timeslot selection, customers have control and choice over their scheduled deliveries which drastically reduces failed delivery attempts. In fact, Paack’s delivery precision is 98.5%, traveling less, to deliver more, thus reducing its carbon footprint.

Aiming to be the first certified carbon net zero logistics business by 2030, 20 years sooner than the Paris Agreement, Paack is working on SDGs 11 and 13, whilst following an ESG strategy. To address the Planet pillar, the company measures its environmental impact, reduces its carbon footprint through decarbonization actions, contributes to the environment by working with several partners, and keeps track of its progress following sustainability standards.

With big predictions for the future, Paack has gained the trust of e-commerce giants such as Amazon, Inditex, Apple, Nike, El Corte Inglés, and Nespresso, among others.

Indeed, Paack aspires for its model to become a benchmark for other market operators to follow, influencing widespread change in the actions of both logistics companies, retailers, and consumers.