Goal
Ironhack’s primary goal was to understand what their students thought about the courses after completing them. They wanted to keep improving and make their programs even better. That’s why they decided to enhance their feedback system. They aspired to make it easier for their students and employees to give their thoughts, collect lots of data, and then use that information for steady improvements.
Challenges
Ironhack made it a top priority to gather valuable feedback from their students. However, their previous feedback system didn’t quite cut it. It lacked the flexibility and functionality they needed.
The previous tool had limited features, restricting their ability to collect a wider range of feedback at different points throughout the student journey. On top of that, it wasn’t budget-friendly. Ironhack aimed to find a more cost-effective solution that would still deliver exceptional value.
Solution
Ironhack chose SurveySparrow as their go-to platform because it ticked all the boxes in terms of features and affordability. With SurveySparrow, they had all the flexibility to use different question types and survey formats, allowing them to gather precise information.
SurveySparrow made it easy for Ironhack to measure student satisfaction through NPS surveys three months after the bootcamp, conduct weekly feedback assessments, gather insights from pilot programs, and capture visitor feedback on their website.
To make things easier, Ironhack seamlessly integrated SurveySparrow with their internal systems using its API. This boosted their data collection and analysis by linking survey data with student records.
Result
Increased response rates
Improved student satisfaction
Quick and effective data analysis
Over the last few years, Ironhack has seen a steady growth in response rates across all of their international branches. Instructors and program managers at Ironhack can create and modify surveys on the fly, capturing comprehensive student insights across all areas, from instructor performance to campus facilities.
But that’s not all! They’ve created a feedback system that covers every step of the student journey. They have weekly check-ins to assess how students are feeling about the course, the instructors, and the teaching assistants.
Building on their success with student feedback collection, Ironhack also begun collecting employee feedback to understand the pulse of their organization.
