Best Of
How to Create an Effective Survey: 10 Survey Best Practices
Article written by Kate Williams
Product Marketing Manager at SurveySparrow
20 min read
30 May 2024
Best Of
Article written by Kate Williams
Product Marketing Manager at SurveySparrow
20 min read
30 May 2024
Getting less-than-desirable results with your surveys? Are you looking for some actionable survey best practices and tips to get the best out of your surveys?
Surveys are a great tool to get feedback (or insights) directly from your audience.
But you need to follow a set of practices to put this tool to good use and get useful feedback from your target audience.
In this article, we share 10 survey best practices that will nudge your respondents to take your survey and give you accurate answers.
Whatever your purpose for creating a survey is, there are several tips and tricks that you can use to make them a success. Brush up your basics of survey science with our effective guide down below-
One of the biggest reasons you see high survey drop-offs is that you expect a lot from your respondents. If you hope they will complete your surveys with more than 50 questions, you are in for a shock. Many will think, “The nerve they had in expecting us to spend so much time on their survey.” Trust us, you certainly do not want that. It will also take a hit on your reputation.
The most basic thing you can do for successful surveys is keep them as short as possible. Remember that your respondents are not obligated to complete the survey. If anything, they only do you a favor by completing the survey. When you design the survey, please keep in mind that it should capture their attention and keep it that way until the survey ends.
If you keep confusing the respondents of your survey by asking questions that are not in a logical order, you will certainly see a rise in drop-offs. The questions you draft should make a lot of sense to your audience and be relevant to them too.
Even a 10-minute long survey can be a huge ask for most respondents. If you provide them incentives to complete the survey, then time shouldn’t be an issue for most of them. When there is no incentive for the respondent when they complete the survey, why would they spend a lot of their time for you? This is exactly why you need to keep it short and simple.
No matter what type of surveys they are, customer satisfaction surveys best practices, employee survey best practices, NPS survey best practices, or exit survey best practices, keeping it simple and short is the most basic survey design best practice you should follow.
One more big mistake that most businesses make is they try to squeeze more than one question. It will completely confuse the answer; more often than not, even the options you provide might not make sense. Choosing to ask just one question is an important thing to remember in your survey design best practices.
Let’s make you understand with an example.
“How satisfied are you with the customer support team and the onboarding process?”
If the answer to both questions is the same, then there is no problem. Either they are “Extremely disappointed” or “extremely satisfied” with customer support and the onboarding process. How would a respondent reply if they had a bad experience with the support team, but the onboarding process was fantastic? There’s no way to get it right when there are two questions, right?
The above type of question is also called the double-barrelled question, which is certainly not welcome in a survey. People will skip questions that are confusing them. Or worse, they might even leave the survey. The easiest way to fix this issue is by concentrating on just one option and creating a separate question for the other option.
Take advantage of scripting tools that will intelligently capture the layout of the content based on the question being presented, screen size, and the device being used. When you use intelligent layouts, it tries to fit the device on a smaller screen. It provides a great experience for the user where they can respond to the survey by watching it at the right size.
Designing for mobile devices is not only about fitting the questions on the screen but also about providing a great experience for the respondent. The respondents should have a great experience where they do not find any friction during the process.
Note: If you’re looking to enjoy uninterrupted, seamless feedback collection, SurveySparrow’s mobile-first surveys are the way to go. With an emphasis on conversational surveys that get you a 40% increased response rate, you can get started immediately by signing up. (completely free, of course)
Sometimes, some of the survey questions are designed in such a way that there is bias in the questions or you might even be persuading the respondent to choose a particular option. To avoid errors such biased questions, ensure you only give as much information as necessary for the respondent.
Ensure that the question only focuses on the respondent’s opinions and the objectives you intend to achieve organically. Do not introduce words in the question which can be counted as your point of view.
For example:
The above questions will get you the right answers from your respondents, and you do not have to worry about being biased. It is considered one of the most pivotal best practices for surveys.
First things first, open-ended questions are great for the audience as they allow them to share what they feel without a bunch of options limiting them. Do remember that answering an open-ended question might not be something that makes a lot of your respondents comfortable. It is best that you limit the open-ended questions to one or two. Anything more than that can be a lot to expect from your respondents.
One more thing that you should do is to add these open-ended questions at the end of the survey. If you add them right in the beginning, it can put off many people. You can even add clear instructions on the kind of answer you are expecting from them.
Also, open-ended questions are not great to answer on mobile phones, thanks to the screen size and the keyboards. Do not ask two open-ended questions on the trot. Make sure that you only add them if it is really necessary. Too many of them can result in survey fatigue. You do not want that.
Know more: Guide to Asking Open-Ended Questions + Examples
One of the most important survey best practices that you have to keep in mind is to only ask absolutely necessary questions. When there are a lot of questions, it can also lead to survey fatigue. Once you are ready with the initial set of questions for your survey, the next thing that you need to do is trim down the ones that are not pivotal for the success of your survey.
You might even come across questions similar to something previously asked in the same survey. Ensure that all the stakeholders are involved when the survey questions are being made.
The questions that you ask should be straightforward and keep them engaged. If there are potentially sensitive questions that you have to ask, provide the respondents the opportunity to respond to the entire survey anonymously. Also, make sure not to put such sensitive questions at the beginning of the survey.
Once you have created the questions, you will be ready to send them to your audience. Wait. Do not. At least not yet. If you want to make sure that your survey does not have any hiccups, test it. Please send it to different stakeholders in your organization. Ask them what they think about the questions. What do they think about the order in which these questions are asked? Let them know about the kind of audience that you will be sending the survey links to.
Perspectives from different people in the organization can be used to enhance the survey’s effectiveness. By testing your survey, you can catch all the possible errors. You will also be able to understand if any design issues affect the respondents’ experience.
Noticing a spelling mistake or a typo can be disastrous for an organization. It is best to avoid it by scrutinizing every letter that has been added to the survey.
Imagine if you were to send a survey questionnaire with many mistakes; it would deeply affect your credibility as an organization. Preview the survey and send it only when it has gone through many eyes already.
It would be best if you connected with your audience with the help of the questions you ask. Make the survey as easy as possible for your respondents. Use light-hearted humor in your questions.
Even memes are a great addition to your surveys. Making it fun is a part of survey best practices that you should be mindful of. It will increase your output as you give them the opportunity to have fun while completing the survey. One more way to make sure the survey is not monotonous is to use different types of questions, including scales.
We cannot insist on the importance of providing incentives to your survey respondents. While you cannot provide incentives for all surveys, you can still use them for ones that either take up a lot of time to complete or require specific technical know-how to be a participant.
In both the previous cases, you will certainly increase the response rates by providing incentives to your survey participants. People like the idea of spending a few minutes on a survey to get something back. They do not want to waste a significant amount of time.
Make sure that you find an appropriate survey incentive. If you are dealing with high-net-worth individuals, offering them a $10 coupon will not work. Do not provide incentives that are too big as you might not be able to repeat it later on and this can lead to disappointment as the respondents might be looking forward to the same incentives the second time they are asked to participate in a survey.
There will be instances when the question might sound too complicated for the respondents. If you do not explain what you are trying to ask, they might skip the question, or worse, they might skip the survey itself. In cases such as this, it is best that you add visual aids such as audio and videos to explain your stance clearly. Ensure your survey design is visually appealing and appropriate to provide better visual support.
Let’s say you want feedback on the latest product from your brand, and it can get a little too complicated to explain it with just words. At this juncture, using audio and videos will ease the situation for your respondents. Instead of adding a few paragraphs to explain the question, visual aids will give a better idea of your target market.
There will be times when you might have to ask questions that might be considered personal, and you need to explain to your participants the relevance of these questions for your brand. Do add how you intend to use the information that they provide.
Bonus
We would hate to miss out on telling you the importance of using the rating scale wisely. When it comes to survey rating scale best practices, it is best that you use similar rating scales. If you use a 7-point Likert scale, use them uniformly across the survey. Introducing a 5-point Likert scale in between can confuse the average respondent. It is best to consider this a survey best practice to follow without fail. Do remember that the process of taking surveys should be as friction-free as possible. Keeping it easy for the respondents is the first step toward doing that.
After designing the survey, the next step is to send it to your survey respondents. There are certain survey best practices that you have to follow even when it comes to the distribution of the same.
(For example, SurveySparrow is GDPR-compliant and ensures customer data is safe and secure.)
If you’re looking for an efficient and user-friendly survey creation tool, SurveySparrow is the perfect choice. It simplifies the survey design process and offers over 1000 premade templates that you can easily select and customize to suit your needs.
SurveySparrow’s intuitive interface allows you to create engaging and personalized surveys with various question types and logic options. You can distribute surveys through email, websites, or links, and it even supports conversational surveys for higher response rates.
With real-time analytics and reporting tools, SurveySparrow helps you extract valuable insights from your survey data, making it the ultimate solution for gathering feedback and making informed decisions. Save time and create effective surveys with SurveySparrow.
Use this survey questionnaire template for free
To create or design a survey questionnaire using SurveySparrow, follow these steps:
SurveySparrow’s user-friendly interface and features simplify the process of designing, distributing, and analyzing surveys, making it a valuable tool for efficient data collection and decision-making.
A personalized walkthrough by our experts. No strings attached!
To get survey responses effectively, follow these strategies:
Analyzing a survey involves several key steps. First, clean and organize your data, checking for errors or missing responses. Next, summarize your data using descriptive statistics like averages or percentages to gain an overview. Identify trends or patterns by segmenting data based on demographics or other relevant factors.
Then, use statistical tools for more in-depth analysis, such as regression analysis or hypothesis testing, to draw meaningful conclusions. Finally, visualize your findings through graphs and charts to make the results easily understandable for decision-making.
The goal of creating a survey is to find out what the respondents have gone through or how they want things changed. You cannot afford to only have a small sample size to respond to them. For your results to be considered correct and worthy of putting in time and effort, you need to have a sizable set of people respond to them. Some of the above tips will help you in getting the results that you want to achieve with your survey. Go out of your way to create fantastic survey questions, and you will be able to achieve it.
If you are looking for an online survey tool to take care of your survey needs, SurveySparrow is a choice that you will not regret making. It is one of the best tools in the market and has a variety of features, from its conditional branching feature to anonymous survey capability; you can do so much with it.
Frequently Asked Questions(FAQ’s)
2. How to design a Survey?
To design a survey effectively, start by defining your survey’s purpose and objectives. Identify your target audience and create clear, unbiased questions using different question types. Organize questions logically, keeping the survey concise and visually appealing. Test it with a small group, adjust based on feedback, and ensure respondent privacy and anonymity. Provide clear instructions, and after data collection, analyze the results to extract meaningful insights.
3. How to create survey questions?
Thousands of brands trust SurveySparrow to turn feedback into growth. Try it free today!
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