In our previous blog, we talked about how to manage reviews on Google. Here’s a follow-up post that explains how to get reviews on Facebook and also how to manage them.
What is Social Reputation Management?
Social media reputation management involves tracking, managing, and responding to the perceptions of your audience on social media. As a result, it helps you proactively shape the online image of your brand.
What are the three goals of social reputation management?
- Maintain a favorable brand image online.
- Build credibility among customers and followers.
- Increase awareness and visibility of your brand on social media.
According to Sprout Social’s Content Benchmarks Report, 53% of consumers Like or follow a brand page on social media to learn about them.
This blog post will explain how to get reviews on Facebook using a reputation management tool like SurveySparrow. Using SurveySparrow, you can manage all your Facebook reviews without switching between apps.
How to Get Reviews on Facebook
Let us show you how it works.
On Facebook:
Step 1) Login to your brand’s Facebook page and click on the Settings tab.
Step 2) A new window will appear. Select the Templates and Tabs section.
Step 3) Toggle ‘Reviews’ to ON. This will enable followers to leave a quick review on your page.
On SurveySparrow:
Step 1) Go to the Reputation tab and select ‘Add New Platforms’.
Step 2) Choose Facebook, and authorize the request with your Facebook account credentials.
Step 3) SurveySparrow will notify you via email when someone leaves a review on Facebook.
Step 4) Log into your SurveySparrow account to see all your reviews.
Step 5) You can reply by clicking the ‘Reply’ button and typing your response.
Step 6) Click ‘Submit’ when you’re done. Your reply will be posted to Facebook.
And that’s it! That’s how you can get reviews on Facebook, and manage them quickly and effectively with SurveySparrow.
Sign up for a free trial account, and see how easy it is to use our platform.
Wrapping Up
Facebook has 19% of all customer reviews – just three places behind Google, Yelp, and Tripadvisor.
With over 2.91 billion active users per month, Facebook is a goldmine for feedback and reviews. However, tracking and replying to each one can be a challenge.
Using reputation management software like SurveySparrow, you can do it all from one place. Additionally, you can sort reviews based on their sentiment, and follow up on bad reviews before they escalate.
Are you ready to get started? Take advantage of our free trial offer.
