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How to Calculate NPS in Excel: A Quick & Easy Guide
Article written by Athira Unnikrishnan
Just a plain soul enthralled by the power of words and the aroma of food!
7 min read
29 July 2024
Best Of
Article written by Athira Unnikrishnan
Just a plain soul enthralled by the power of words and the aroma of food!
7 min read
29 July 2024
Do you want to calculate NPS in Excel?
Over the years, the Net Promoter Score ® (NPS) has become incredibly popular. The metric helps measure customer loyalty in a matter of seconds.
Here’s the simple question that helps you measure the loyalty of your customers:
‘On a scale of 0-10, how likely are you to recommend our product to your family/friends?’
All your respondents have to do is pick a score!
But the metric itself isn’t easy to calculate, because the Net Promoter Score calculation can be done in multiple ways.
Ultimately the overall net promoter score is what provides you insights and guidance to take appropriate steps to fortify your company.
While NPS calculation can be done in Microsoft Excel or Google Sheets, you can, however, automate the same. For instance, using SurveySparrow’s NPS software, you can just create and run the survey, we do the rest.
Example💡: A digital services company used NPS to achieve a near-100% survey completion rate and a major uptick in their NPS score. Read our success stories to learn how SurveySparrow is helping brands thrive.
To automate your NPS surveys and calculation, enter your email below.
A personalized walkthrough by our experts. No strings attached!
If you still prefer excel, your calculation needs to be intact. There ought to be no room for errors because your NPS influences the future of your enterprise.
There are various ways to calculate your net promoter score. In this article, we will be delving into how to calculate NPS in an excel sheet. In other words, we will be helping you construct your own Net Promoter Score calculator in Excel.
Basically, the following steps are approached during net promoter score calculation.
Let’s first explore the categories of respondents pertaining to the Net Promoter Score.
Now that we know the categories and the formula let’s explore the method to calculate NPS in excel.
The COUNTIF function is by far one of the easiest and most effective ways to calculate NPS in excel. Essentially, the function delivers the count of cells meeting a certain clause or criteria given by you. Here, we will be using the COUNTIF function to segregate and find the number of respondents belonging to each of the categories being, Promoters, Detractors and Passives.
You can feed in the function to any of the cells, but here’s a warning; do not paste the function into the same column that contains the scores to your NPS survey (in this case column B).
ROUNDUP((100*((COUNTIF(B:B,”>8″)-COUNTIF(B:B,”<7″))/COUNT(B:B))),0)
As I mentioned before, you can paste this formula into any cell of your excel sheet except in the column that contains your NPS responses. Use the formula, and you can calculate and find your overall net promoter score in excel in a jiffy! Indeed a DIY Net Promoter Score calculator in excel! Now you may have realized that though it sounds bland and daunting at the same time, calculating NPS in excel is not really a task!
Easy, easier and easiest, which one would you go for? Of course, the superlative, right? Well, we have also come up with the easiest method to calculate NPS in excel. Guess what, we have a Net Promoter Score excel template all set for you. With our excel template, you literally don’t have much to do. All you have to do is paste your data into the NPS calculator excel template and then sit back and relax!
Here’s how you can find your scores in our NPS excel template:
And voila! The number of respondents in each category will be displayed in seconds to get your final score.
Net Promoter, Net Promoter System, Net Promoter Score, NPS, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Fred Reichheld, and Satmetrix Systems, Inc.
Thousands of brands trust SurveySparrow to turn feedback into growth. Try it free today!
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