SurveySparrow helps to know your guests and clients better. Know the pulse of your customers and understand their preferences. But merely knowing customer preferences isn’t sufficient to thrive in this industry; business owners must put themselves in the shoes of the customers to understand their pain points as well. Customer satisfaction surveys packed with amazing features
lets you in on everything you need to keep them coming back. After all, the very essence of the hospitality industry is to ensure that each customer receives the best possible experience and SurveySparrow’s custom make survey platform helps you do just that!
No matter how remotely and exotically located your establishment is, collect feedback with offline survey app. Gather guest feedback while it’s fresh even without the internet.
Exclusive and happy surprises can make any guest happy. Mark your first interaction with your guest amazing with an SMS triggered to reach at a time your desire.
Increase guest satisfaction with easily accessible, information-rich yet straightforward reports. Exceed your client’s expectations with the right information.
From piping to params, the options to make your surveys personalized are many. The multilingual surveys ensure that the surveys are engaging and relevant from start to end.
Know when your guest has completed a survey. Get the notification real-time and waste no time on acting upon it. Scheduling the reports to reach you can help you map out guest behavior.
Let it go beyond ‘Bad-Good-Excellent’. Learn more about your guests’ preferences with a comment section. After all, experiences can’t be measured with just ‘options’.
You cannot keep all your guests happy all the time. Mistakes happen, and from time to time, you would be given a down-thumb. Immediate damage control is your only solution then. A survey tool that facilitates real-time interventions helps you contain the issues effectively with minimum time.
Reaching out to your customers via a single channel limits your survey’s accessibility. The third-party integrations hosted by SurveySparrow lets you collect guest feedback and track your clients using multiple channels. It helps to keep your surveys pleasant and hiccup-free.
Running behind guest satisfaction, you often undermine the need to make your business stronger internally. Conduct employee satisfaction surveys and advanced report filters to track your progress.
Represent your brand as you desire with the high-end customization features available. From vibrant color palettes to interesting survey themes, you have vast and varied options to customize your surveys inside-out.
"Smart, varied and loaded with opportunity for users to share insights they might not otherwise feel comfortable sharing..."
Market Intelligence & Strategy Manager at Paysafe
Business Manager at Brella
Founder at Parisa Consulting
Business Advisor at Exceeding Limits
Guest surveys play a pivotal role to help hotels know the many ways in which they can improve the overall experience for their guests. Grab the right feedback platform and set the wheels rolling, right away!