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Customer
Journey Map

Continuously analyze the performance of all your
customer metrics & initiatives in a clear, uncluttered visual
graph. With Journey Map, identify connections, correlate
insights, and optimize customer journeys.

Transform time-indexed business data into insights.

Set experience goals

Easily visualize your respondent’s experience across multiple
touch points. Analyze how you’re doing and drive actions to
improve the customer experience.

Define the stages

Create ‘n’ number of stages that scales to fit your unique
customer journey, in a single dashboard. Identify and establish
the business metrics you want to track.

Identify the Touchpoints

Envision your customer experience journey, & station feedback
units at critical touchpoints. Add widgets to categorize the data points, & uncover patterns.

Decide the source

Choose the relevant surveys and questions. Add new metrics or touchpoints for visualization. Come back & edit at your
convenience to identify and project deeper insights.

Label the journey

Name every journey chart & add it to the dashboard for a
holistic view of your entire customer experience journey,
end- to-end. Create a uniform view of data for easy analysis.

Drive organizational changes

Create a shared view of customer objectives, identify key interactions, guide priorities, & present customer journeys to
all stakeholders to ultimately better customer experiences.

Popular Use cases

Here are some popular use cases to
help you navigate better with Journey
Charts in the Executive Dashboard!

Popular Use cases

Here are some popular use cases to help you navigate better with Journey Charts in the Executive Dashboard!

Customer Experience

Employee Experience

Product Growth

Simplify Your Workflows

HubSpot
Zendesk
Slack
Intercom
Zapier
Salesforce
Mailchimp

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"Smart, varied and loaded with opportunity for users to share insights they might not otherwise feel comfortable sharing..."

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